Question Answer
Date of your visit
Have you visited and shopped at a Chuck & Don's store before?
Yes
No
Are you a member of the Friends of Chuck Rewards Program?
Yes
No
Were you greeted upon entering the store?
Yes
No
N/A
What was the name of the team member that assisted you?
Did the Team members engage you in conversation?
Yes
No
Were the employees friendly?
Yes
No
N/A
If you had questions, did you leave Chuck & Don's with more information and pet knowledge than before your visit?
Yes
No
N/A
Did you find what you were looking for?
Yes
No
Did the team member ask if you were a Friend of Chuck (Rewards Program member)?
Yes
No
 
 
If you purchased a dog or cat food with a corresponding frequent buyer program, were you given an update on how many bags you have purchased?
Yes
No
N/A
Did the team member ask for your email address?
Yes
No
Was paying for your purchase was quick and efficient?
Yes
No
Were your heavy items carried out for you?
Yes
A team member attempted to carry out heavy items, but I declined
A team member offered to carry out heavy items, but I declined
A team member did not offer to carry out heavy items
Not applicable - I did not purchase heavy items
Were you thanked for stopping in or shopping at Chuck & Don's?
Yes
No
Was the store clean?
Yes
No
Please rate your overall experience.
Excellent
Very Good
Good
Fair
Poor
Would you recommend this store to a friend or family member?
Yes
No
What can we do to improve our customer service?
Would you like us to contact you about this visit?
Yes
No
If so, please leave the following information.
Name
Phone
Email
Please use this space to explain any comments on your ratings above, identify specific team members, or for any other suggestions you may have