Question Answer
Date of your visit
How did you hear about Chuck & Don's?
Word of Mouth
Radio
TV
Print Media
Website
Animal Welfare Group
Other
If other, please specify
Were you greeted upon entering the store?
Yes
No
N/A
What was the name of the team member that assisted you?
Have you visited and shopped at a Chuck & Don's store before?
Yes
No
Are you a member of the Friends of Chuck ™ Rewards Program?
Yes
No
Was this your first visit to Chuck & Don's website?
Yes
No
 
Please choose the answer that best describes your opinion or experience. If the statement does not apply, please choose Not Applicable.

Please provide additional comments & feedback in the comment box at the end of this section.
  Not Applicable Strongly Disagree Mildly Disagree Mildly Agree Agree Strongly Agree
The store was clean            
Your store has a great selection of food and products for my pet            
Your store is competitive in pricing and selection of products            
Your employees were knowledgeable about the products sold            
The store was easy to shop            
I found what I was looking for            
Paying for my purchase was quick and efficient            
I was thanked for stopping in or shopping at Chuck & Don's            
Please provide your comments, opinions, and feedback for any of the questions above
 

 
Were the employees attentive, making you feel you were a priority?
Yes
No
N/A
NOTE: Click here for a list of dog/cat food purchases that qualify for the frequent buyer program.
If you purchased dog or cat food with a corresponding frequent buyer program, were you asked if you had a card on file?
Yes
No
N/A
If you do not have a frequent buyer card on file AND you purchased a qualifying dog/cat food, were you asked if you would like to start a card?
Yes
No
N/A
Did the team member ask if you were a Friend of Chuck (Rewards Program member)?
Yes
No
N/A
Were your heavy items carried out for you?
Yes
A team member attempted to carry out heavy items, but I declined
A team member offered to carry out heavy items, but I declined
A team member did not offer to carry out heavy items
Not applicable - I did not purchase heavy items
Did you take advantage of our grooming service?
Yes
No
If so, please comment on your groomer, the service, and your overall experience
Did you leave Chuck & Don's with more information and product or pet knowledge than before your visit?
Yes
No
N/A
Please explain
Rate the customer service you received
Excellent
Very Good
Satisfactory
Fair
Poor
Please rate your overall experience.
Excellent
Very Good
Good
Fair
Poor
Were the employees friendly?
Yes
No
N/A
Would you recommend this store to a friend or family member?
Yes
No
Did our advertising motivate you to visit a store?
Yes
No
N/A
I would like to see Chuck & Don's stock the following item(s).
Where would you like to see a new Chuck & Don's store?
What can we do to improve our customer service?
Gender
Male
Female
Age
15 - 25
26 - 35
36 - 45
46 - 55
56 +
Would you like to receive a response?
Yes
No
If so, please leave the following information.
Name
Phone
Email
Please use this space to explain any comments on your ratings above, identify specific team members, or for any other suggestions you may have