CONSUMER SERVICE ANALYSIS INC.
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Welcome to Consumer Service Analysis, Inc!
Proud Member of the MSPA!


By entering this site, you confirm that you have read and agree to the following guidelines.


LATE SHOP POLICY:

1) Shops must be submitted within 2 days of the date you did the shop, unless prior permission was granted for an extension. If you do a shop ON the due date, then your shop must be submitted by midnight of that day.
2) We reserve the right to deduct $1 for every day that the shop is past this deadline.
3) Points will also be taken off for late shops or shops that require multiple edits/requests for clarification.
4) We reserve the right to unassign/reassign shops not submitted by the due date.



FLAKE POLICY:

1) Any shop not turned in by the due date without prior permission is considered a "flake" and a citation will be put on your profile as such.
2) After 3 "flake" citations, we reserve the right to deactivate your account.



SHOP CONFIRMATION POLICY:

1) Shops must be confirmed on SASSIE within 2 days of the assignment email being received. You do this by going to your shopper log and clicking on the "confirm" link next to your assigned shop.
2) We reserve the right to unassign/reassign any shops not confirmed after the initial assignments have been given out.



SHOPPER ASSIGNMENTS POLICY:

1) We receive multiple applications for each assignment, and make decisions based on rotation requirements of the client as well as past reliability/timeliness of the shopper applying.
2) Do NOT email the scheduler with rude, offensive, demanding, or demeaning tirades. You will be deactivated, all shops unassigned, and pay will be forfeited.
3) There is no limit to how many shops you can do, nor is there a minimum.
4) You may request a shop "run" (such as North Shore Oahu, several in the same area in Florida, etc.) This does not guarantee acceptance.

If you are identified as a shopper, you cannot shop that client anymore. If you are identified 3 times, you will be deactivated.



IMPORTANT NOTICE FOR FOODLAND SHOPPERS!!!!
It is EXTREMELY IMPORTANT that when you do your shop, you check the front end three times during your shop – once when you enter, once during your shop, and then when you leave. For EACH time, you need to ACCURATELY COUNT how many lanes were open, how many customers were in line in each (more or less than three), and if there was an express lane open if three lanes are open. YOU MUST ALSO NOTE THE EXACT TIME OF YOUR MIDDLE CHECK!! If you do not feel you can do this part of the shop accurately, then please do not apply for these shops.

REMINDER TO ALL SHOPPERS!!
When you ask questions of employees in stores, do NOT ask about items that are things out of the ordinary, in order to protect your anonymity. Employees and managers talk amongst themselves and they remember people who inquire about items that most customers would not ask about, such as kumquats, quail, etc.

We reserve the right to modify/change this agreement as necessary. Please check back to ensure you are up-to-date on the latest information.



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CEO/Operations Manager - Noelle Condon

Email Noelle


Program Director - Beverly Johnson

Email Beverly


Temporal Coordinator - Bobbi

Email Bobbi


Quality Control - Fran, Paula, and Joan

Email Fran


Email Paula


Email Joan