| Doing more for you. |
At First Federal of Bucks County, we want to do more for our customers and always make sure that your banking experience with us is the best it can be.
Your opinion about our service is very important to us and will help us do even more for our customers.
Please take a few minutes to complete this short survey. I promise I will personally read each one and make sure your comments are taken to heart and shared throughout First Federal.
Thank you for your feedback. We appreciate it.
Sincerely,
Bruce Iacobucci
President and CEO |
| Today's Date |
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Here's your space! |
VENT, PRAISE, SUGGEST, COMMENT about any aspect of First Federal you would like to tell us. (Note: Your comment is needed in the following space for this survey to process properly. Thank you.)
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| When you visit one of our branches, which location do you use MOST often? |
Bensalem
Bristol
Langhorne
Levittown Highland Park
Levittown Levittown Parkway
New Hope
Newtown
Southampton
Wrightstown
Yardley
Lower Makefield |
| How are we doing? (Overall Rating) |
| PLEASE RATE US ON A SCALE OF 1-5, 5 BEING THE BEST. (Consider overall satisfaction with First Federal when selecting this rating.) |
1 Needs Improvement
2 Below Average
3 Average
4 Above Average
5 The Best |
| The following questions are optional but very important to us. Please take an additional moment to rate us in the following key areas. We appreciate it. |
| Meticulous attention to detail |
| Meticulous attention to detail. Our goal is zero mistakes and to solve any problems quickly. How often are we doing this for you... |
Always
Usually
Sometimes
Never |
| Outstanding customer service |
| We want to treat people we serve as valued customers, striving always to exceed their expectations. How often are we doing this for you... |
Always
Usually
Sometimes
Never |
| Responsive to customer needs |
| We are committed to being quick to respond to customers' questions and requests, always providing thorough answers and information. How often are we doing this for you... |
Always
Usually
Sometimes
Never |
| Empowered to make decisions |
| We have the authority to make decisions that are in the best interest of both the Bank and the customer. How often are we doing this for you... |
Always
Usually
Sometimes
Never |
About you. (Optional) |
| Do you consider First Federal your PRIMARY financial institution? |
Yes
No
Not applicable, I completed the request for feedback above, but I am currently not a First Federal customer. |
| I would like to be contacted about my feedback. |
YesNo |
If yes, you would like to be contacted, please use the following space to put your contact information. We will need your FULL NAME, AND PHONE NUMBER complete with area code. If there is a best time to call, let us know that too. Thank you.
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| Thank you for your participation. Please click the SUBMIT SURVEY button below. |
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