| Our goal is to provide you with Altogether Better Service. |
| At Penn Community Bank, we want to do more for our customers and to make sure that your banking experience with us is altogether better.
Please take a few minutes to complete this short survey.
We will read each one and make sure your comments, concerns, and/or compliments are shared throughout Penn Community Bank.
Jeane M. Coyle
President and Chief Executive Officer
Penn Community Bank
| Today's Date
Here's your space!
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We want to hear from you! Suggest, praise, vent, or comment about any aspect of Penn Community Bank you would like to tell us.
Your comment is needed in the following space for this survey to process properly. Thanks!
| If you would like contacted as a follow-up to your comments or concerns, please complete the section provided at the bottom of the survey, or include your contact information within the comment box above. We are happy to answer any question or address any concern. |
Your Branch Office
| When you visit one of our branches, which location do you use MOST often?
|How are we doing? (Overall)|
| PLEASE RATE US ON A SCALE OF 1-5, 5 BEING THE BEST.
Consider overall satisfaction with Penn Community Bank when selecting this rating.
|1 Needs Improvement|
2 Below Average
4 Above Average
5 The Best
| The following questions are optional but very important to us. Please take an additional moment to rate us in the following key areas. We appreciate it. |
|Meticulous attention to detail|
| Meticulous attention to detail. Our goal is zero mistakes and to solve any problems quickly. How often are we doing this for you?
|Outstanding customer service|
| We want to treat people we serve as valued customers, striving always to exceed their expectations. How often are we doing this for you?
|Responsive to customer needs|
| We are committed to being quick to respond to customers' questions and requests, always providing thorough answers and information. How often are we doing this for you?
|Empowered to make decisions|
| We have the authority to make decisions that are in the best interest of both the Bank and the customer. How often are we doing this for you?
About you. (Optional)
| Do you consider Penn Community Bank your primary financial institution?
Not applicable, I completed the request for feedback above, but I am currently not a Penn Community Bank customer.
Request for Follow-Up
| Would you like to be contacted as a follow-up to your feedback, question or concern?
If yes, you would like to be contacted, please use the following space to enter your contact information. We will need your full name, phone number complete with area code and/or email address. If you list your phone number and there is a best time to call, let us know that too. Thank you.
| Thank you for your participation. Please click the SUBMIT SURVEY button below. |