ON-LINE INFO REQUEST FORM |
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| TODAY'S DATE:
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CALLS/E-MAILS/OTHERS |
| CALLS as from $ 45,-/call (pending volume and frequency) EXCLUDING: form development, database set-up fee and on-line recording. |
| MYSTERY CALLS (evt. with digital recording and on-line reported) |
Individual reservations - Leisure/Corporate
Information call - Hotel/Retail/others
Competitor Calls
Group requests
Congress/Incentive requests
Test Sales Call
OTHER
N/A |
| Describe OTHER: |
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| OTHER RESEARCH TASKS: |
E-mail request with monitoring
Written proposals, on-line reported
Website price monitoring
Competitor checks
OTHER
N/A |
| Describe OTHER: |
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MYSTERY VISITS: |
| OVERNIGHT REPORTS as from $ 650,-/report, depending location. EXCLUDING: travel, report required expenses, eventual form development (if required), database set-up fee ( waived when use of individual reports), digital pictures, scans and on-line recording. |
| Integrity Visit covers: focus on integrity, risk, safety and liability issues: pouring, cash handling, give aways, non-rings, tips, check given with each purchase and while services provided throughout the property. |
| OVERNIGHT VISIT TYPE REQUIRED: |
Integrity Visit 2 Days / 1 Night (approx. 24 Hrs on property)
Integrity Visit 3 Days / 2 Nights (approx. 48 Hrs on property)
Service Visit 2 Days / 1 Night
Service Visit 3 Days / 2 Nights
Service & Integrity Visit 2 Days / 1 Night
Service & Integrity Visit 3 Days / 2 Nights
Integrity Combination Visit (Bar 2x/Restaurant/RS/Breakfast)
COMPETITOR VISITS
N/A |
| COMPLETE BRAND AUDIT: (Service Mystery Visit combined with audit part) Pricing on request only! |
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| NON-OVERNIGHT REPORTS as from $ 100,-/report, depending location. EXCLUDING: travel, report required expenses, eventual form development (if required), database set-up fee ( waived when use of individual reports), digital pictures, scans and on-line recording. |
| NON-OVERNIGHT VISIT: (depending on the availability of Trained & Certified Mystery Guests) |
Breakfast Mystery Visit
Lunch Mystery Visit (a la carte & fast food)
Dinner Mystery Visit (a la carte & fast food)
Bar/Lounge Mystery Visit (approx. 1 hour presence)
Bar/Lounge & Lunch Mystery Visit
Bar/Lounge & Dinner Mystery Visit
COMPETITOR VISITS
SPA Mystery Visit (approx. 3 Hrs presence)
GOLF Mystery Visit (evt. combined with Restaurant/Bar)
RETAIL Mystery Visit (with or without purchase)
OTHER
N/A |
| Describe OTHER: |
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| ADDITIONAL REQUIREMENTS: (e.g. focus on specific outlet/department, additional Night(s) required etc.) |
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| PREFERRED DAYS NOT TO BE VISITED: |
NO SPECIFIC DAY
MONDAY
TUESDAY
WEDNESDAY
THURSDAY
FRIDAY
SATURDAY
SUNDAY |
| PREFERRED VISIT BETWEEN: (max. lead time 6 weeks, min. planning time required 3 weeks!) |
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| AND THIS DATE: |
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GUEST- & EMPLOYEE SATISFACTION PROGRAMS |
| GUEST/CUSTOMER SURVEY: SEE DETAILS REQUEST |
Guest/Customer survey: ON-LINE
Guest/Customer survey: pen-paper
Combined survey
N/A |
| Link for sample form layout GUEST/CUSTOMER SATISFACTION |
| EMPLOYEE SATISFACTION: SEE DETAILS REQUEST |
Employee survey: ON-LINE
Employee survey: pen-paper
Combined survey
N/A |
| Link for sample form layout EMPLOYEE SATISFACTION |
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PROPERTY & CONTACT DETAILS
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| PROPERTY NAME:
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| PROPERTY ADDRESS: Street & N° |
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| PROPERTY ADDRESS: Zip code |
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| PROPERTY ADDRESS: City
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| PROPERTY ADDRESS: Country
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| FIRST & LAST NAME OF CONTACT PERSON:
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| POSITION OF CONTACT PERSON:
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| E-MAIL ADDRESS OF CONTACT PERSON:
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| TEL. NUMBER (direct line) (+ country code e.g. +32)
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| MOBILE NUMBER (+ country code e.g. +32) |
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| BEST TIME TO CONTACT BY PHONE: |
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