Read below for important information on our approach and policies. We have developed Participation Guidelines, inclusive of various suggestions and recommendations, to help you successfully complete the shop assignments you accept.
THANK YOU FOR SHOPPING WITH US!
We appreciate the opportunity to collaborate with you, and hope you enjoy the collaboration as well. If we can enhance your experience in any way, please share your feedback and suggestions:
support@thejacknetwork.com
207.517.2929 Extension #2
PLEASE REVIEW OUR ASSIGNMENT DETAILS, SHOPPER GUIDELINES, AND PARTICIPATION GUIDELINES
We define shop-specific instructions, including seating needs (e.g., sitting at a table vs. sitting at the bar), visit timing, and other attributes, within the Assignment Details ("postings") associated with each shop.
We use Shopper Guidelines to identify shop-specific suggestions and recommendations. Because these change frequently, the Shopper Guidelines should be reviewed prior to each shop - even for clients and shop types you have executed before. To help ensure you have had the opportunity to review these Shopper Guidelines, we typically invite Shoppers to enter a "Verification Code" (published within the Shopper Guidelines) as part of their survey submissions.
For reference, you may also review our Participation Guidelines below. Please note that we reserve the right to update these at any time, so check here regularly for updates.
By logging in to our system, you acknowledge that you have read and understand our Participation Guidelines. By submitting a report using our system, you acknowledge that you have read and understand the Assignment Details AND Shopper Guidelines associated with the report.
PAYMENT INFORMATION
At The Jack Network, we only process payments via PayPal. PayPal is recognized as the leader in online payments, and based on survey responses from of our Shoppers, PayPal remains the preferred method of receiving shop-related payments.
The email address reflected in your profile with us must match the email address associated with your PayPal account. For this reason, please take a moment now to review your profile and ensure that the email listed is where you intend for us to send your funds. When a PayPal payment has been processed, you will receive an email to let you know that payment has been initiated. In most cases, this will occur 6-8 weeks after you have completed an assignment.
PARTICIPATION GUIDELINES:
Independent Contractor
If you accept and complete any assignments on behalf of The Jack Network and our clients, you do so as an Independent Contractor. No employment relationship has been offered or is implied, and no future assignment is guaranteed. Your acceptance of each and every assignment is voluntary. Your adoption of any guidance provided by your Scheduler, and/or of any suggestions/recommendations outlined in these Participation Guidelines, and/or of any suggestions/recommendations outlined in the Shopper Guidelines associated with a particular assignment, is voluntary.
Timeliness
Unless otherwise directed by your Scheduler, all reports for assigned shops should be submitted within 24 hours of your visit/audit/experience.
Responsiveness
Unless otherwise directed by your Reviewer, all additional questions, requests for clarification, and/or requests for missing elements (e.g., receipts, photos, etc.) should be responded to within 24 hours of the request. Shoppers should expect and make themselves available to respond to Reviewer requests for up to 72 hours following report submission. To ensure receipt of Reviewer emails, Shoppers should "whitelist" ("approve" or "allow") all emails from ____@thejacknetwork.com.
Narrative Quality
At The Jack Network, we generally expect submitted content to reflect the use of complete sentences, without significant spelling or grammatical issues present, and containing sufficient detail to successfully convey valuable insights to our clients. Incomplete sentences, content submitted without "spellchecking" it first, poor grammar, unclear statements, and/or "vanilla" submissions (containing generic descriptors, without details specific to the experience) should be avoided.
Constructive Perspective & Tone
At The Jack Network, we generally encourage Shoppers to submit survey responses and content that are "constructive" in nature; our programs are designed to identify opportunities for improvement, not "punish" local team members for errors and omissions. We value honest, objective feedback, delivered constructively, even when the experience does not meet Shopper expectations.
Purchasing
When indicated in the Shopper Guidelines associated with a particular assignment, Shoppers are strongly encouraged to purchase specific items, in specific quantities, according to additional requests (which may involve suggestions on how items are prepared) when applicable. In the absence of related suggestions, Shoppers may order according to their preferences.
All purchases should be made using a credit or debit card. Cash purchases (including tips) cannot be verified, and are not eligible for reimbursement as a result.
Shoppers interested in reimbursement should provide proof of purchase, to include both "itemization" (a list of purchased items) and "confirmation of transaction" (demonstrating that a card as been billed, or that the Shopper's signature has been captured). If more than one receipt are necessary to deliver proof of purchase, both should be submitted.
the Jack Network can only accept receipts via upload in to our system. Faxed receipts can no longer be accepted. When multiple receipts are necessary to deliver proof of purchase, the Shopper should take a "side by side" photo of the receipts (positioned next to one another) and upload a single image. Image files (e.g., .jpg, .png., .tiff) are preferred; PDFs are discouraged.
Tipping
When applicable, we believe that tipping is critical to simulate a "real" guest experience and maintain shopper anonymity. We strongly suggest that Shoppers completing assignments on our behalf tip as follows: A MINIMUM of 15% (even for for poor service), 18% for average service, and 20% for excellent service. Please use the amount before any discounts/comps, and after tax (total bill) to calculate and apply the appropriate tip.
Parking & Valet Expenses
We only offer reimbursement for parking and valet expenses for specific clients at select locations. Location eligibility and maximum reimbursement rates are determined by the ongoing analysis of shopper requests and local market conditions. When eligible, related information, reimbursement rates, and associated instructions can be found in the Shopper Guidelines. When a survey (form) does not include a field to enter "Parking/Valet Expenses" or a place to upload "proof of purchase," the assigned location is not eligible for parking/valet reimbursement.
At eligible locations, reimbursement is only available when "proof of purchase" (i.e., a receipt, ticket, etc.) is provided. This "proof of purchase" must include the following: Date, location, time, and amount of parking/valet expenses. In select circumstances, The Jack Network will accept an explanation in lieu of “proof of purchase” (for example, when a valet service only accepts cash and does not offer traditional receipts). Impacted shoppers must explain the situation using the “Shopper Feedback” box near the bottom of the survey (form). The Jack Network reserves the right to adjust (reduce) or exclude parking reimbursement if/when receipt analysis or shopper comments demonstrate an adjustment is needed, at the sole discretion of The Jack Network.
Children
Because children can be distracting and memorable, their participation in shop scenarios may impair the Shopper’s evaluation, alter the dining experience and/or threaten Shopper anonymity. For these reasons, we generally discourage our Shoppers from bringing children during shop visits.
Unless otherwise suggested in the Shopper Guidelines associated with a particular assignment, We we strongly suggest that children (under 16 years old) avoid participation during "dinner" hours (after 5:00pm).
Unless otherwise suggested in the Shopper Guidelines associated with a particular assignment, we welcome the participation of children of all ages during "breakfast," "brunch," and “lunch” hours, although we counsel Shoppers to omit or remove references to children from shop reports to protect Shopper anonymity.
Alcohol Consumption
We assume no liability for any incidents, injuries, or other issues arising from the consumption of alcoholic beverages.
As an Independent Contractor, you alone are responsible for your alcohol consumption and for any associated behaviors, safety issues, or other issues that arise from over-consumption.
Photo Capture
When outlined within the Shopper Guidelines associated with a particular assignment, Shoppers should capture requested photos during their shop visits.
We strongly discourage Shoppers from submitting images found online or through other sources; all photos collected are subject to review processes designed to identify duplicate and/or illegitimate images. In the event that a Shopper fails to capture a requested image, please note this in your report (versus finding a replacement online).
Report Acceptance
In generally, we do everything possible to ensure submitted reports are accepted (and reimbursed/paid according to assignment details). However, reports that are completed/submitted late, are missing requested elements, demonstrate significant content issues (including but not limited to spelling, grammar, and/or punctuation deficiencies), and/or do not include proof of purchase may not be accepted. To avoid these issues and associated pay/reimbursement implications, we strongly suggest that Shoppers read and adopt the suggestions and recommendations outlined in the Assignment Details AND Shopper Guidelines associated with each assignment.
Find our latest available shops on a map: http://prestomap.com/p/phantom
Download the new Presto Insta-Shopper mobile app for faster searching: http://site.sassieshop.com/prestoshopperapp
POTENTIAL SCAMS
Please be aware that certain individuals may attempt to pose as representatives of a mystery shopping organizations, like The jack Network, inviting you to perform mystery shopping or secret shopping assignments on their behalf. As part of this scam, counterfeit checks often accompany a letter which displays a legitimate mystery shopping company's name and logo. Communication with potential victims varies and includes mail delivered by the U.S. Postal Service, telephone, text, e-mail, and overnight delivery services.
The counterfeit checks are often associated with the following:
- Sweepstakes, mystery shopping assignments, participation in a paid consumer research program, proposed employment as a consumer service evaluator or other advance-fee schemes where the communication requests that recipients send money in order to receive the prize or money promised.
- Merchandise sold over the internet or through the mail where the buyers' checks exceed the agreed upon sales price and the purchasers instruct the sellers to send the balance back.
The Jack Network is not affiliated in any way with these fraudulent activities or with the counterfeit checks, which have absolutely no value. Furthermore, the majority of ‘mystery shopping’ companies, including The Jack Network, only send reimbursements/payments after a task has been completed. Additionally, The Jack Network only pays via PayPal; you will never receive a check in the mail.
If you are suspicious about any check you receive from The Jack Network, you can call us directly at (207) 517-2929 Extension #2 to verify the check's authenticity.
If you discover that you received a counterfeit check or notification via mail delivered by the U.S. Postal Service or telephone, consider filing a mail fraud complaint with your local Postmaster or directly with the U.S. Postal Inspection Service at United States Postal Inspection Service through the following link: http://ehome.uspis.gov/fcsexternal/default.aspx
If you discover that you received a counterfeit check via UPS, FedEx, or other non-Postal Service overnight delivery service and communications or solicitation have involved the internet or e-mail, consider filing a complaint with the Federal Trade Commission at FTC Bureau of Consumer Protection - Consumer Information (https://www.ftccomplaintassistant.gov/) and/or with the FBI's Internet Crime Unit at Internet Crime Complaint Center (IC3) (http://www.ic3.gov/default.aspx).
You should also consider filing a complaint with your local police department.
Please contact us with any additional questions.