Email Address:  
Customer Service Experts, Inc. (CSE) is available via phone
Monday through Friday, 9 AM to 5 PM Eastern Standard Time.
Phone: 410-897-8444 or toll-free 888-770-7625
Fax: 410-897-8450

****SASSIE will be taken offline for routine maintenance this Saturday, May 13th at 9 PM EDT for up to 1 hour.****

Our domain name has been restored. Please use this URL when logging into our system.

***Please be advised that in order to be paid you must have provided your SS# or TIN# into your profile. If you have not, your shops cannot be paid. Please contact us if you need assistance inputting this information.***

We have added a NEW section to the shopper Independent Contractor Agreement. It is section P and addresses badging shoppers:

P. If I am issued a badge to conduct evaluations for any CSE airport program, I understand and acknowledge that the badge is owned by the airport, that I am responsible for abiding by the regulations associated with possession of an airport badge and that I am responsible for returning said badge immediately if so requested. Failure to do so will subject me to any penalties imposed by the airport for failure to surrender the badge. I also acknowledge that I will be held responsible for any fines or fees leveraged for failure to surrender and that CSE will withhold future payments from me until the amount owed by me is recouped. I further understand that my failure to honor the obligations set forth above may result in the termination of my independent contractor agreement and relationship with CSE.

Regarding shop pay: Please remember per our project guidelines, project fees will be dispersed within 60 days of shop submittal.

Are you a GOLFER, FLIGHT ATTENDANT, AIRPORT EMPLOYEE or FREQUENT FLYER? If so, CSE would love for you to mystery shop for us!

GOLFERS: Get paid to golf while evaluating your experience at the course. If you refer another golfer and they shop for us, you will could receive a referral bonus!

FLYERS & AIRPORT EMPLOYEES: Make some extra cash while traveling or on layover while evaluating retailers within the airport.

If interested, please email

Not a golfer, flight attendant, airport employee or frequent flyer? That’s ok, we still need you! Please email to apply and if you know anyone who is, you could quality for a referral bonus!!

Looking forward to connecting with you!

Join the Mystery Shopping Providers Association, the trade association representing the customer experience metrics (mystery shopping) industry throughout North America - Click Here to connect to the MSPA