• Reminder on Expenses: If your form has a link to a billing and expense form you must fill it out and submit all receipts/folios if you want to be paid. HS Brands will no longer contact you to request these documents. If you do not provide all information by close of payroll your assignment is not considered complete.
If billing and expense forms are not completed and receipts/folios are not submitted within 10-days after the shop date, you will not be reimbursed for your expenses. Clients will already have been billed and we cannot include a past expense on a future client invoice.
If you experience any problems submitting your expenses it is your responsibility to follow-up with us with any challenges you experience.
• Reminder on Overages: You will not be reimbursed for any amount over the approved reimbursements.
• Reminder on Late Reports: We have recently noticed an increase in late submissions. You must adhere to the client requirements, which are provided to you within the job postings and/or on the client site. If you are unsure of the submission deadlines it is your responsibility to contact your scheduler for clarification. Our clients are frequently excluding visits due to late submissions and we must ensure their standards are met. Going forward, if your report is submitted past the client deadline you risk:
*Reduced shop grade
*Removal of on-time bonus (when applicable)
*Loss of access to our most sought-after assignments
Remember, that maintaining an excellent shopper rating ensures you have access to the largest variety of assignments.