Client Shop Review

Widgets #154 Evaluation

2-11-02

Back Bay
700 Commonwealth Avenue
Boston, MA 02125

Store: A234 (#54654)
  M. Hutchence (mhutchence@wunlimited.com)

District: A
  X. Harris (xanderharris@wunlimited.com)

Region: 32
  J. Lennon (jlennon@wunlimited.com)

Division: NorthEast
   E. Presley (epresley@wunlimited.com)

Area : USA
   J. Joplin (jpolin@wunlimited.com)

80% : Overall Score (80/100)
90% : Exterior (18/20)
70% : Store Cleanliness (14/20)
85% : Greeting (17/20)
75% : Checkout (13/20)

70% : Checkout Procedure (7/10)
80% : Checkout Cashier (8/10)

Scoring Rules:
* Questions 10-15 don't count if Question 39 is answered No
* N/A answers are omitted from scoring (total possible points will vary from shop to shop)

Question	Score	Answer
Shop performed on:		2/11/2002
Shop performed at:		2:35 PM
What day of the week was it?		Tuesday
What was the weather?		Cloudy
Typical Floor Plan
Greeting 100% (6/6)
Did someone greet you as you entered the store?	1/1	Yes
How long did it take for someone to greet you?		01:05
Who greeted you?		Bob
How would you rate the greeting?	5/5	Friendly
Comments I was greeted in a very warm and friendly manner by Bob. He made me feel that my shopping experience was going to be a good one.
Product Selection 57% (12/21)
How was the clothing selection?	5/5	Good
How was the accessories selection?	2/5	Average
How was the shoe selection?	0/5	Poor
How was the jewelry selection?	5/5	Good
Was there anything you wanted to purchase that you could not find?	0/1	No
If so, what was it?
Comments
Employee Assistance 50% (1/2)
Was there an employee available to assist you?	1/1	Yes
Who assisted you?		Cindy
Was the employee helpful?	0/1	No
Comments Cindy didn't seem like she wanted to help me. She kept wandering off while I was looking at the merchandise. Finally she disappeared and I couldn't find her again so I just gave up.
Fitting Room 83% (5/6)
The dressing room contained:
... A bell to signal when someone walked through the door	1/1	Yes
... Tags to hang on the door indicating how many items you had	1/1	Yes
... Clean floors and mirrors	0/1	No
... Adequate lighting	1/1	Yes
... Signs stating that shoplifters will be prosecuted	1/1	Yes
... Signs stating that there are people monitoring the fitting rooms watching you change.	1/1	Yes
Comments
Purchase 100% (2/2)
How many registers were open?		2
How long did you wait in line?		01:00 min sec
Who rang you up?		Bob
How long did it take?		00:30 min sec
Was the cashier friendly?	1/1	Yes
Were your purchases rung up correctly?	1/1	Yes
Comments Bob is a very friendly employee. He did a good job ringing people up. I saw no problems.
Return 0% (0/2)
How many registers were open?		1
How long did you wait in line?		05:00 min sec
Who handled the return?		Cindy
How long did it take?		04:00 min sec
Was the cashier friendly?	0/1	No
Was your money refunded correctly?	0/1	No
Comments Cindy was not friendly at all. She didn't really know how to do a return and it took her three tries just to get it to work at all. Then she didn't give me the correct amount of money. I pointed it out to her but she didn't know how to open the register again so I just left.
What were your expenses?		$10
Did you have any special expenses?	1/1	Yes
How much were your special expenses?		$2.14
What were your special expenses?		Incorrect refund
Final comments The special expenses are for the money that Cindy refunded improperly. Overall, my experience with Bob was great but my experience with Cindy was horrible. You should fire Cindy.