Answer Summary

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user: J. Kavanopoulus

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QUESTION

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ANSWER SUMMARY
1-1-2002 to 1-1-2003

1) Could anything have been done to make your experience better ?

Date Store ID - Store

12-1-02 69 - King Of Prussia, PA

The music was louder then I preferred, but it would not keep me from returning.

11-19-02 326 - Livingston Mall, NJ

Yes, if the associates were friendlier, offered assistance and if they wore nametags, my experience would have been better.

11-12-02 79 - Woodbridge, NJ

Yes. It would have been better if the associates had introduced themselves and offered assistance in the fitting rooms.

11-12-02 592 - Cherry Hill Mall, NJ

We felt that since the store was not that busy, a sales associate should have greeted us immediately upon entering the store. We also felt that we should not have had to ask a sales associate for assistance with the merchandise. It would have been nice if the sales associate introduced herself to us instead of us having to ask for her name. Also, sales associates should be paying more attention to providing good customer service and not focus so much on working with the merchandise. Sales associates should provide customers in the dressing room with assistance without the customer having to go back to the sales associate to ask for it. We would also suggest that the sales associate working at the cashwrap be more congenial with the customers.

11-12-02 326 - Livingston Mall, NJ

There could have been more help near the front of the store and the dressing area could use an associate there to help out customers and clean out old merchandise.

11-12-02 69 - King Of Prussia, PA

The store was busy and there was a line at the fitting rooms. A few more fitting rooms would have helped.

11-12-02 394 - Springfield Mall, PA

The staff could try to be a little more helpful. They could come back and check on customers in the fitting rooms. I think someone should be available by the fitting area to assist customers.

11-12-02 69 - King Of Prussia, PA

Give the associates the directive to assist customers who are nearby. If someone asks about sizing, they should be assisting in finding what they need. Although there were many associates, they could have used even more during this busy period.

11-12-02 945 - Danbury Fair Mall, CT

Yes. It would have been better if the lines had been shorter.

11-12-02 324 - Sunrise Mall, NY

No. It was perfect.

11-12-02 50 - Gallery @ Market East, PA

I had a pleasant experience at this store.

11-12-02 29 - Smith Haven, NY

I think that everyone was focused on selling. All associates were putting effort to the customers to the best of their capacity.

11-12-02 583 - Quaker Bridge, NJ

No.

11-12-02 637 - Granite Run, PA

Assistance could have been offered.

11-12-02 174 - Roosevelt Field, NY

Yes. It would have been better if the associates had offered more assistance.

11-12-02 2 - Broadway Mall, NY

Yes. The salesperson could have followed through with me and assisted me when I came out of the fitting room.

11-12-02 85 - 86th Street, NY

An offer of help in the dressing room would have been nice.

11-12-02 653 - 86th St.- Bensonhurst, NY

Yes. If assistance was offered, my experience would have been better.

11-12-02 27 - Menlo Park, NJ

No.

11-12-02 23 - Green Acres, NY

A warm greeting could have made my experience better. Perhaps the staff behind the cash registers could be more attentive to the customers, especially during the point of sale. The cash register area seemed to be over staffed and the selling floor understaffed. The carpet needed to be cleaned throughout the entire store, and the stock on sale near the back of the store needed to be organized.

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Date	Store ID - Store
12-1-02	69 - King Of Prussia, PA
The music was louder then I preferred, but it would not keep me from returning.
11-19-02	326 - Livingston Mall, NJ
Yes, if the associates were friendlier, offered assistance and if they wore nametags, my experience would have been better.
11-12-02	79 - Woodbridge, NJ
Yes. It would have been better if the associates had introduced themselves and offered assistance in the fitting rooms.
11-12-02	592 - Cherry Hill Mall, NJ
We felt that since the store was not that busy, a sales associate should have greeted us immediately upon entering the store. We also felt that we should not have had to ask a sales associate for assistance with the merchandise. It would have been nice if the sales associate introduced herself to us instead of us having to ask for her name. Also, sales associates should be paying more attention to providing good customer service and not focus so much on working with the merchandise. Sales associates should provide customers in the dressing room with assistance without the customer having to go back to the sales associate to ask for it. We would also suggest that the sales associate working at the cashwrap be more congenial with the customers.
11-12-02	326 - Livingston Mall, NJ
There could have been more help near the front of the store and the dressing area could use an associate there to help out customers and clean out old merchandise.
11-12-02	69 - King Of Prussia, PA
The store was busy and there was a line at the fitting rooms. A few more fitting rooms would have helped.
11-12-02	394 - Springfield Mall, PA
The staff could try to be a little more helpful. They could come back and check on customers in the fitting rooms. I think someone should be available by the fitting area to assist customers.
11-12-02	69 - King Of Prussia, PA
Give the associates the directive to assist customers who are nearby. If someone asks about sizing, they should be assisting in finding what they need. Although there were many associates, they could have used even more during this busy period.
11-12-02	945 - Danbury Fair Mall, CT
Yes. It would have been better if the lines had been shorter.
11-12-02	324 - Sunrise Mall, NY
No. It was perfect.
11-12-02	50 - Gallery @ Market East, PA
I had a pleasant experience at this store.
11-12-02	29 - Smith Haven, NY
I think that everyone was focused on selling. All associates were putting effort to the customers to the best of their capacity.
11-12-02	583 - Quaker Bridge, NJ
No.
11-12-02	637 - Granite Run, PA
Assistance could have been offered.
11-12-02	174 - Roosevelt Field, NY
Yes. It would have been better if the associates had offered more assistance.
11-12-02	2 - Broadway Mall, NY
Yes. The salesperson could have followed through with me and assisted me when I came out of the fitting room.
11-12-02	85 - 86th Street, NY
An offer of help in the dressing room would have been nice.
11-12-02	653 - 86th St.- Bensonhurst, NY
Yes. If assistance was offered, my experience would have been better.
11-12-02	27 - Menlo Park, NJ
No.
11-12-02	23 - Green Acres, NY
A warm greeting could have made my experience better. Perhaps the staff behind the cash registers could be more attentive to the customers, especially during the point of sale. The cash register area seemed to be over staffed and the selling floor understaffed. The carpet needed to be cleaned throughout the entire store, and the stock on sale near the back of the store needed to be organized.