How can we get thousands of shops scheduled in the next few days?
If you received a call from a major firm looking for your company to handle thousands or hundreds of thousands of shops in the next few months, how confident are you that you could get all of these shops scheduled without incurring heavy payroll increases ?
Finding the right shoppers for the right shops is mystery shopping's most tedious and time consuming chore AND the greatest limiter on how many shops any provider can do in a given time period.
With SASSIE's industry-leading autoscheduler, you can create and advertise thousands of shops in minutes. By sending up to 10,000 emails per hour directly to shoppers, you'll regularly receive multiple applications for each shop within an hour.
SASSIE's autoscheduler also screens shoppers for you, so only shoppers who meet the shop's age, gender, income, shopper quality rating, etc., are able to apply. When you assign a shop, the shopper receives an email with the links to your SASSIE website, a password reminder, location information and all the necessary shop instructions.
2.2 - Speedy Review Process
How can we get hundreds of shops reviewed in the next few days ?
Hiring and paying qualified reviewers can become a stumbling block once a larger client begins to pour hundreds of shops into your system on a daily basis. SASSIE maximizes your reviewer's efficiency by giving them the fastest editing tools available.
One one page, your reviewer can :
• Be notified of any missing or insufficient answers
• Correct any or all answers
• Spellcheck the entire document
• Send the shopper a feedback email
• Assign the shopper a rating for the shop
• Email a link to the shop to any email address.
• Recalculate the shop scores
2.3 - Installed Base of 100,000+ SASSIE Shoppers
How do we get thousands of shoppers trained on our system ?
With so many companies using SASSIE, there's a gigantic base of shoppers who are well trained on our system and actively seek out new SASSIE companies. Instead of spending months or years recruiting and training enough shoppers to handle the demands of a large account, SASSIE can deliver an instant, pre-trained workforce to your company.
Can our system handle tens of thousands of shops and shoppers ?
There are no built-in limits to the number of shops or shoppers you
can accommodate on SASSIE, unlike other systems that bog down once
you reach the 10,000 shops/month or 50,000 shopper platforms. SASSIE has
separate
web servers (which display the web pages) and database servers
(which hold all of the survey data). This allows for enormous capacity
and performance.
SASSIE uses a true Unix SQL relational database platform. Unlike
inefficient flat file databases like Lotus Notes, SASSIE maintains
its blazing speed even under heavy volume. Furthermore, SASSIE’s Unix
SQL database was designed specifically for speed and stability
on the web, unlike other databases such as Microsoft Access or
FoxPro for whom the web was a shaky afterthought.
Lotus Notes and Access are fine products for their intended uses, but
for a demanding internet application like mystery shopping, you
shouldn't settle for anything less than a system that runs on
a Unix SQL database.
2.5 - Six Company Subdivisions
Larger clients mean more complex business structures and more demands on the kinds of reports you must produce. SASSIE can accommodate companies with up to 6 subdivisions, so even mammoth companies organized into "Location - District - Region - Division - Area - Company" (or any naming system they use) can be set up on SASSIE with separate reporting available for each subdivision.
2.6- Six Ways to Send Results
We spend enormous amounts of effort getting results to our customers - they forget to check regularly for updates, each manager is only allowed to view his/her own reports, and they need to know right away when reports are ready.
Generating the results is only half of the game. Larger clients face the challenge of distributing the results to all of their managers, often involving tens of thousands of personnel. You can't expect them all to be diligent in checking your website for new updates, so SASSIE gives you an array of powerful tools to notify them when results are available :
1)
Email Onscreen Links - with a few clicks, hundreds of managers can receive an individualized list of "one-click" links to their latest online reports.
2)
Email PDF links - with a few clicks, hundreds of managers can receive an individualized list of "one-click" links to PDf versions of their latest online reports.
3)
Manager Triggered Emails - Whenever a shop has cleared its final review, an email can immediately be sent to all relevant managers with a "one-click" link to that report.
4)
Score Triggered Emails - Whenever a shop has scored above or below a specified score, an email can immediately be sent to designated managers.
5)
Reviewer Email - A reviewer can enter in any email address to have a "one-click" link to the shop they are currently editing.
6)
Client Email - A client can enter in any email address to have a "one-click" link to the shop they are currently viewing.
With these distribution tools delivering timely and easily accessible results, even your largest clients will constantly be reminded of the value of your services.
2.7 - Manager Synchronizer & Manager History Tracking
Keeping tabs on the manager turnover at companies with thousands of locations is a nightmare!
Sassie helps in two ways :
A)
Manager results are tied to the shops, not the locations. Therefore, as a manager get promoted or transferred, the manager's shops follow him or her instead of getting applied to the manager who replaces them.
B)
If there were manager changes that you weren't informed of, shops may be attached to the wrong managers. With the Manager Synchronizer, you can update all managers to their current assignments just by specifying a date range.
SASSIE's manager's tools allow you to keep even your biggest client's manager assignments timely and accurate .
2.8 - Auto-create individual accounts for every client manager
For security, every user needs their account, but with a client with thousands of managers, where will I find the time to create an account for each one ?
Any secure mystery shopping system must have a separate login for every person who uses the system . From a simple Microsoft Excel list, SASSIE can automatically create accounts for each manager, assign them the specified privileges according to their rank, create a temporary password, and then email the password and a web address to change the password to every manager on the list.
2.9 - Location Groups and Wave Support
Larger clients have reporting needs that go beyond the norm. For example, a chain like Taco Bell may want reporting on state and region, but also need comparisons of Taco Bell vs. Taco Bell Express. SASSIE's Location Group feature allows for unlimited groups, or types of locations.
Also, a larger client may have several rounds of shops at each location. Normally these rounds can be separated and reported on by selecting the proper date ranges, but with larger clients the date ranges of the rounds may overlap. SASSIE's Wave option allows these rounds to be grouped together into a Wave so that reporting can be performed on exactly the right selection on shops, no matter how complex or overlapped the scheduling of these rounds get.
2.10 - Complete, Integrated System
With the volume of work that larger clients require, it's impossible to efficiently use multiple applications for all of the tasks that your company needs to accomplish.
SASSIE integrates :
• Recruitment
• Scheduling
• Data Collection
• Data Review/Edit
• Shopper Management
• Report Distribution
• Shopper Payment
into one seamless online package, with no limits on the number of users who can work on your account at once.
