Features

Features and Comparisons

1. How does SASSIE support my company with customer service and a unique

1.1 - SASSIE/SurfMerchants never was and never will be a Mystery Shopping Company

Unlike most of our competitors, SurfMerchants is a true web programming company, not a current or former mystery shopping company looking to make some extra income from licensing their software. Many of our customers came to SASSIE looking to avoid placing all of their data in the hands of potential competitors.

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1.2- We are active partners in your business

SASSIE is more than just software , it's a complete service package as well. SASSIE's staff will be your active partners as you work to find solutions for your clients. With our vast experience in mystery shopping technologies, we have an array of successful approaches for satisfying client requests.

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1.3 - We are the MSPA's choice for web development

In order to maintain our position as the leaders in our industry, we believe it is critical to be actively tied into the mystery shopping community itself. As sole developers of the web site for the MSPA (Mystery Shopping Provider's Association) at http://www.mysteryshop.org, SurfMerchants has been entrusted with the world's most widely visited mystery shopping site. We are currently developing the online MSPA shopper certification program, and SASSIE/ATHENA will provide full integration with MSPA certified shoppers.

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1.4 - Collaborative Development Philosophy

The chief reason that SASSIE works so well for so many companies is that there are so many companies who have been active partners in creating it! Our "collaborative development" model involves the systematic collection of customer requests and the execution of updates nearly every other day for the last three years. By aggressively integrating the most universally needed features, SASSIE has evolved faster than any of its competitors and revolutionized the way modern mystery shops are performed.

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1.5 - Free Start Up Training

Great software is only great if everyone knows how to use it. Every new SASSIE customer receives free training for up to 6 members of their staff in our Boston facility.

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1.6 - Dedicated Support Staff

Unlike smaller companies whose "support staff" is comprised of developers whose first priority is programming, we maintain a full fledged support staff whose ONLY priority is supporting you.

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1.7 - Call Tracking System

We've developed a special call tracking system to handle your support calls. Our "SASSIE TRACKER" ensures that your issues won't get lost in the shuffle, and that you'll always be updated as to our progress.

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1.8 - Paging System for Emergencies

For extreme emergencies, you can send an urgent page to multiple members of the SASSIE team, 24 hours a day, 7 days a week.

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1.9 - On Line Documentation

Each page in SASSIE comes with an on-line help files so you'll always have a reference to explain the functions of each page. This documentation system is also searchable, so you can find all of the articles on any given aspect of SASSIE.

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1.10 - Form Creation Seminars

We've always believed in giving our customers the tools to help themselves. SASSIE holds several seminars a year to train your staff to create forms on their own, enabling you to respond more quickly to customer requests and save money on form creation fees.

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