Features and Comparisons
10. How does SASSIE let us create forms that will dazzle our clients?
- 10.1 - Form Versioning
- 10.2 - Unlimited Sectional Scoring
- 10.3 - "Not Applicable" Scoring Control
- 10.4 - 20 Question Types available
- 10.5 - Display All Manager/Location Info to shoppers
- 10.6 - Control over Font Size, Font Color, Background Color
- 10.7 - Bonus Scoring Control
- 10.8 - Question Visibility Control
- 10.9 - Conditional Answer Requirements (with Smart Checking)
- 10.10 - Graphic and Audio upload questions
10.1 - Form Versioning
It happens all the time! Our clients want to add or delete questions to an active form, but still want their reporting to include the old and new versions of the survey.
SASSIE's Form Versioning option gives you the power to set date ranges to questions that were added or deleted. This has the following effects:
- When a survey is displayed, SASSIE will determine which questions were used on the date of that shop and display that version of the survey.
- When a report is shown, SASSIE will check the date range for that report. If more than one version of the form was active during that date range, SASSIE will displays all the questions for all necessary versions of the survey and mark the date ranges that each question was active.
Form versioning gives your clients the best of both worlds: flexibility to fine tune surveys at will AND comprehensive reporting.
10.2 - Unlimited Sectional Scoring
Our clients want a Sectional Score for the Sporting Goods Department, but also sub-sectional scores for Sporting Goods - Cleanliness and Sporting Goods-Price Accuracy. Actually, they want this for all of their departments. And oh yeah, they want a cross sectional score for all of the Cleanliness scores added up together.
Are we going to have to cut our Holiday bonuses to pay for this ?
SASSIE's powerful sectional scoring capabilities give your clients the power to measure precise aspects of their survey by grouping scores of any subset of questions. The number of possible sectional scores are virtually unlimited and can be subsections or cross-sections of larger sections. And there's NO extra cost for setting up these sectional scores - Happy Holidays!
10.3 - "Not Applicable" Scoring Control
Client #1 wants "Not Applicable" answers to be removed from the scoring (so it won't hurt OR help the overall score).
Client #2 wants "N/A" to score 5 points (which helps the score).
Client #3 wants "N/A" to score zero points (so it will hurt the score).
Argh ! I think I'm going to have to hurt someone really soon...
Easy there! SASSIE can handle scoring "not applicable" answers in several ways. The "Omit" mode removes the question from the scoring entirely (no positive or negative effect, and the most statistically accurate), or you can assign a positive or negative score to the "N/A" answer.
10.4 - 20 Question Types available
With 20 question types at your disposal, SASSIE can cover nearly any kind of survey your clients request of you.
10.5 - Display All Manager/Location Info to shoppers
One survey needs to be answered a different way if the store is a "SUPER store", so our shoppers need to know that.
We could create two surveys, but that makes reporting messy.
We could send a big list of the SUPER STORES, but the shoppers might get it wrong.
I wish we had a SUPER system that did this for us...
Look! Up in the sky!! Faster than a speeding survey ... it's SUPER SASSIE!
Some forms require that the shopper know the name of the location manager, or that the shopper know that the store is a "Superstore" or just a regular store. Simply turn on the "Display All Manager/Location Info" setting and SASSIE will automatically look up and display the information corresponding to each location.
10.6 - Control over Font Size, Font Color, Background Color
Our new client wants the form to use their corporate colors.
If you become a certified SASSIE form creator, you'll get full control over the font size, font color, bold italics and and background colors used on your forms.
10.7 - Bonus Scoring Control
The last system we used only gave us one way to do Bonus questions, but it seems every client does Bonus questions differently.
With several standard Bonus scoring options available, you'll be able to quickly implement bonus scoring for your clients. If their bonus scoring rules are highly complex, SASSIE's programmers can write custom scoring modules to achieve the necessary results.
10.8 - Question Visibility Control
I want my shoppers to enter their expenses online, but I don't want my clients to see them.
Any question or instruction on a form can be made visible or invisible to shoppers or clients, allowing you to create a customized view for each audience.
10.9 - Conditional Answer Requirements (with Smart Checking)
Conditional questions are always a challenge! How would you score the following section if the answer to Question A was NO?
- Was the doorman present ? (Yes = 5 points, No = 0 points)
- If the doorman was present, was he courteous ? (Yes=5 points, No = 0 Points)
Some clients would want the score to be 0 out of 5 points ( removing the second question from the scoring) since the second question couldn't be answered.
Other clients would want the score to be 0 out of 10 points to heavily penalize the doorman for not being present and missing the opportunity to be courteous.
Luckily, SASSIE can handle this question either way!
SASSIE also does the following "Smart Check" on conditional questions:
- If the shopper answered Question A with a Yes, and forgot to answer Question B, they will get an "OOPS!" marker to remind them to answer Question B.
- If they answered Question A with "No", but answered Question B anyway, they'll get an "OOPS!" telling them that they shouldn't have answered Question B.
10.10 - Graphic and Audio upload questions
My client wants to be able to listen to audio files and see pictures online.
Your clients can view pictures or play audio or video clips uploaded by shoppers. Now they can listen to that customer service phone call or view that endcap right from their SASSIE survey!