Read below for important information on our approach and policies. Failure to do so may impact report acceptance, shop compensation, and your candidacy for future shops.
THANK YOU FOR SHOPPING WITH US!
We appreciate the opportunity to collaborate with you, and hope you enjoy the collaboration as well. If we can enhance your experience in any way, please share your feedback and suggestions:
207.517.2929 Extension #2
REVIEWING SHOPPER GUIDELINES IS MANDATORY
We use Shopper Guidelines to identify shop-specific requirements and outline our Corporate Policies. Because these change frequently, the Shopper Guidelines must be reviewed prior to each shop - even for clients and shop types you have executed before. To ensure compliance, we typically require Shoppers to enter a "Verification Code" (found in the Shopper Guidelines) when completing your shop report. For reference, you may also review our Corporate Policies below.
By logging in to our system, you agree to accept and abide by our Shopper Guidelines and Corporate Policies, and acknowledge that failure to do so may impact report acceptance, shop compensation/reimbursement, and eligibility for future shops, at the sole discretion of The Jack Network.
At The Jack Network, we only process payments via PayPal. PayPal is recognized as the leader in online payments, and based on survey responses from of our Shoppers, PayPal remains the preferred method of receiving shop-related payments.
The email address reflected in your profile with us must match the email address associated with your PayPal account. For this reason, it is critical that you take a moment now to review your profile and ensure that the email listed is where you intend for us to send your funds. When a PayPal payment has been processed, you will receive an email to let you know that payment has been initiated. In most cases, this will occur 4-8 weeks after you have completed an assignment.
Unless otherwise directed by your Scheduler, all reports for assigned shops must be submitted within 24 hours of your visit/audit/experience.
Unless otherwise directed by your Reviewer, all additional questions, requests for clarification, and/or requests for missing elements (e.g., receipts, photos, etc.) must be responded to within 24 hours of the request. Shoppers should expect and make themselves available to respond to Reviewer requests for up to 72 hours following report submission. to ensure receipt of Reviewer emails, Shoppers should "whitelist" ("approve" or "allow") all emails from email@example.com.
At The Jack Network, we generally expect and require submitted content to reflect the use of complete sentences, without significant spelling or grammatical issues present, and containing sufficient detail to successfully convey valuable insights to our clients. Incomplete sentences, content submitted without "spellchecking" it first, poor grammar, unclear statements, and/or "vanilla" submissions (containing generic descriptors, without details specific to the experience) are unacceptable.
Constructive Perspective & Tone
At The Jack Network, we generally expect and require Shoppers to submit survey responses and content that are "constructive" in nature; our programs are designed to identify opportunities for improvement, not "punish" local team members for errors and omissions. We value honest, objective feedback, delivered constructively, even when the experience does not meet Shopper expectations. Shoppers that do not demonstrate a constructive approach should expect some impact to their grading, and may not be earmarked for future assignments.
When indicated in the Shopper Guidelines associated with a particular assignment, Shoppers must purchase specific items, in specific quantities, according to additional directives (which may involve stipulations on how items are prepared) when applicable. In the absence of related direction, Shoppers may order according to their preferences.
All purchases must be made using a credit or debit card. Cash purchases (including tips) cannot be verified, and are not eligible for reimbursement as a result.
Shoppers must provide proof of purchase, to include both "itemization" (a list of purchased items) and "confirmation of transaction" (demonstrating that a card as been billed, or that the Shopper's signature has been captured). If more than one receipt are required to meet these requirements, both should be submitted.
the Jack Network only accepts receipts via upload into our system. Faxed receipts are no longer accepted. When multiple receipts are required, the Shopper should take a "side by side" photo of the receipts (positioned next to one another) and upload a single image. Image files (e.g., JPEGs) are preferred; PDFs are discouraged.
Unless otherwise directed in the Shopper Guidelines associated with a particular assignment, Shoppers completing assignments on our behalf must tip as follows: A MINIMUM of 15% for poor service, 18% for average service, and 20% for excellent service. Please use the amount before any discounts/comps, and after tax (total bill) to calculate and apply the appropriate tip.
Because children can be distracting and memorable, their participation in shop scenarios may impair the Shopper’s evaluation, alter the dining experience and/or threaten Shopper anonymity. For these reasons, we generally discourage our Shoppers from bringing children during shop visits.
Unless otherwise directed in the Shopper Guidelines associated with a particular assignment, We specifically prohibit children (under 16 years old) from participation during "dinner" hours (after 5:00pm).
Unless otherwise directed in the Shopper Guidelines associated with a particular assignment, we do allow children of all ages during "breakfast," "brunch," and “lunch” hours, although we counsel Shoppers to omit or remove references to children from shop reports to protect Shopper anonymity.
We assume no liability for any incidents, injuries, or other issues arising from the consumption of alcoholic beverages.
As an Independent Contractor, you alone are responsible for your alcohol consumption and for any associated behaviors, safety issues, or other issues that arise from over-consumption.
When outlined within the Shopper Guidelines associated with a particular assignment, Shoppers must capture requested photos during their shop visits.
should not submit images found online or through other sources; all photos collected are subject to review processes designed to identify duplicate and/or illegitimate images. In the event that a Shopper fails to capture a requested image, please note this in your report (versus finding a replacement online).
In the event that a Shopper fails to follow one or more instructions outlined in the Shopper Guidelines associated with a particular assignment, or does not adhere to the Corporate Policies described herein, The Jack Network reserves the right to reject the Shopper's report(s), modify or withhold related payment and/or reimbursement, grade the Shopper's performance appropriately (which may impact candidacy for future assignments), and/or remove the Shopper from consideration for future assignments, at the sole discretion of The Jack Network.
ADDITIONAL ASSIGNMENTS FROM THE JACK NETWORK
Find our latest available shops on a map: http://prestomap.com/p/phantom
Download the new Presto Insta-Shopper mobile app for faster searching: http://site.sassieshop.com/prestoshopperapp
Please be that certain individuals may attempt to pose as representatives of a mystery shopping organizations, like The jack Network, inviting you to perform mystery shopping or secret shopping assignments on their behalf. As part of this scam, counterfeit checks often accompany a letter which displays a legitimate mystery shopping company's name and logo. Communication with potential victims varies and includes mail delivered by the U.S. Postal Service, telephone, text, e-mail, and overnight delivery services.
The counterfeit checks are often associated with the following:
- Sweepstakes, mystery shopping assignments, participation in a paid consumer research program, proposed employment as a consumer service evaluator or other advance-fee schemes where the communication requests that recipients send money in order to receive the prize or money promised.
- Merchandise sold over the internet or through the mail where the buyers' checks exceed the agreed upon sales price and the purchasers instruct the sellers to send the balance back.
The Jack Network is not affiliated in any way with these fraudulent activities or with the counterfeit checks, which have absolutely no value. Furthermore, the majority of ‘mystery shopping’ companies, including The Jack Network, only send reimbursements/payments after a task has been completed. Additionally, The Jack Network only pays via PayPal; you will never receive a check in the mail.
If you are suspicious about any check you receive from The Jack Network, you can call us directly at (207) 517-2929 Extension #2 to verify the check's authenticity.
If you discover that you received a counterfeit check or notification via mail delivered by the U.S. Postal Service or telephone, consider filing a mail fraud complaint with your local Postmaster or directly with the U.S. Postal Inspection Service at United States Postal Inspection Service through the following link: http://ehome.uspis.gov/fcsexternal/default.aspx
If you discover that you received a counterfeit check via UPS, FedEx, or other non-Postal Service overnight delivery service and communications or solicitation have involved the internet or e-mail, consider filing a complaint with the Federal Trade Commission at FTC Bureau of Consumer Protection - Consumer Information (https://www.ftccomplaintassistant.gov/) and/or with the FBI's Internet Crime Unit at Internet Crime Complaint Center (IC3) (http://www.ic3.gov/default.aspx).
You should also consider filing a complaint with your local police department.
Please contact us with any additional questions.